After Sales Services
As customers to other companies, we fall in love with a brand that when we make a purchase and they don’t go silent-No follow-up, no check-ins, no support when we need it most. At Green Focus Tech. we are aware of studies that show that 83 percent of consumers drop a brand after just one bad customer service experience. This is why our After-sales service is like a endgame strategy that helps us conquer cohesive, lasting relationships with customers. And we have observed in turn that customer who have positive after-sales experiences are more likely to make repeated purchases, refer us to their love ones, professional colleagues.
After Sales Services Con't
Ultimately, they leave great reviews of our service and boost our revenue through positive word-of-mouth. By providing exceptional after-sales service, we create a competitive advantage and stand out in the marketplace. It shows customers that our cares about their satisfaction beyond the initial purchase and is committed to delivering ongoing value. Depending on the product or services in question, we provide 1 year free of cost Operation and Maintenance services which include 24/7 technical support through Cloud based monitoring system, inspection of modules for damage, address array shading issues, load test batteries, inspection of battery enclosure/terminals/ connections, replacements of defective products, upgrading opportunities and much more. We provide 25 years warranty for solar panels and 1-5 years warranty for solar inverters, depending on the brand deployed.
